🗣️ When things go wrong!
💛 Sometimes things go wrong.
📢 You have the right to speak up.
❓ What is a complaint?
🗣️ A complaint is when you are not happy with a service.
👉 This could be about how you are treated, your support, or your money.
👍 Step 1: Talk to the provider
📞 Tell the provider what is wrong
💬 You can speak, email, or write it down
🤝 Many problems can be fixed quickly
🧑🤝🧑 Step 2: Get support
👥 You can ask someone to help you
👨👩👧 This could be family, a friend, or a support worker
🗣️ You can also use a free advocate
📋 Step 3: Make a formal complaint
📄 If the problem is not fixed, you can make a complaint
🏢 Contact the NDIS Quality and Safeguards Commission
📞 Call: 1800 035 544
🌐 Go online: www.ndiscommission.gov.au
For more information, the NDIS Commission has a Participant Information Pack
🔒 Your rights
🛑 You can complain at any time
🔒 It is private
🚫 You should not be treated badly for complaining
🚨 If you are not safe
🚨 Call 000 if you are in danger
🌟 Remember
💛 Your voice matters
🤝 Good services will listen and improve
📣 Speaking up helps make services better for everyone
Here is a downloadable copy of The Growing Space Easy Read Complaint Handout.
