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The NDIS commission has made information about providers who have been in trouble for bad work easier to find.
This can help you make safer and better choices.
https://www.ndiscommission.gov.au/enforcement-action-search
How to check providers or workers
You can check the history of providers or workers.
This helps you make a good decision.
You can see if the Commission has decided that they have broken any rules.
The search shows their past and current actions.
What the search includes
• 
It looks for a person, sole trader or business or trading name.
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You can part of a name to find spelling differences.
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For workers, search by first name or last name.
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If you find no results, and have the name right, then they have no actions listed.
Important to know
If a provider is not listed, it does not mean they are good. It might just mean they are not caught yet.
You should also check other things.
Check their business insurance and ask for referees.
For allied health workers, check their registration with their professional body
Pic desc: a screenshot of the search tool showing that The Growing Space has no actions listed.
(Scroll down the page for an easier to read version).
Is Short Term Accommodation (STA) an NDIS support? (New)
Yes, short term accommodation (STA) is included in the ‘supports that are NDIS supports’ list.
How does STA work? (New)
STA is designed to help informal supports continue their caring role. It is one option that provides participants and their informal supports time apart.
STA allows participants to stay away from their homes and informal supports for a short time. It can be funded for up to 14 days at a time to a maximum of 28 days per calendar year.
STA funding can be used for assistance with self-care or community access and short-term accommodation. It cannot be used to pay for day-to-day living costs such as food and groceries, lifestyle costs or travel.
STA cannot be used to pay for items on the list of non-NDIS supports.
Providers offering STA in a centre or group residence may include meals and activities within the daily rate charged – in line with the NDIS Pricing Arrangements and Price Limits – however these cannot be included if the participant choses to use STA in an individual setting.
We know there are still some questions about what can be claimed under STA, particularly if you want to use a hotel or other accommodation options. A new operational guideline about STA will be available in December 2024 with more information.
How is STA funded? (New)
STA is funded in a participant’s core budget if it relates to their disability support needs, and where it is reasonable and necessary.
It does not need to be stated in a participant’s plan.
Participants can access STA as part of the ‘assistance with daily life tasks in a group or shared living arrangement’ category on the NDIS supports list.
The NDIS funds standard rates for STA, which are available in the NDIS Pricing Arrangements and Price Limits.
Generally funding for STA is for a group price, unless there is evidence that a participant needs individual support.
STA cannot be used to pay for items on the list of non-NDIS supports.
Does STA cover the cost of transport? (New)
Participants cannot use STA funding to pay for transport to the accommodation funded through STA.
If a participant wants to access STA supports far away from their usual home, the cost of the travel is a day-to-day living cost they are expected to pay for separately. Participants should consider this when choosing an STA option that is right for them. Some participants may have funding for transport to an activity or other support already in their plan. If a participant usually needs transport support because of their disability, their provider may include the cost of transport from the accommodation to activities they provide.
Can STA be used for holidays? (New)
No. STA is not for holidays or tourist travel. It is designed to provide participants and their informal supports time apart.
STA cannot be used to pay for items on the list of non-NDIS supports.
NDIS funding can’t be used to pay for:
cruises, holiday packages, holiday accommodation and airfares, passports, visas, or travel and vehicle insurance, accommodation or travel expenses for family members or support workers, theme parks, music, theatre, cinema, sporting events, and conferences, day-to-day living costs such as food or meals. In some cases, your provider may include meals as part of your STA in a centre or group setting. The NDIS funds standard rates for STA, so you may need to negotiate these costs with your provider. Once you have used your STA funding, you can’t ask us for more. You can find the rates in the NDIS Pricing Arrangements and Price Limits.
If a participant requires support while on holiday, they can continue to use their usual non-STA supports from their NDIS plan.
Participants should speak with their support coordinator, local area coordinator, early childhood partner or planner if they are going on a holiday and need their NDIS supports delivered in another location.
Is STA available for participants in Supported Independent Living or living alone? (New)
No. This is because if a participant is living alone or in a supported independent living arrangement, they already have time apart from family and informal supports.
Easier to read version:
What is Short Term Accommodation (STA)?
• STA is a type of NDIS support.
• STA lets participants stay away from home for a short time.
• STA helps informal carers have a break.
How does STA work?
• STA funding is for up to 14 days at a time.
• Participants can use STA for a maximum of 28 days per year.
• STA can help with:
o 
Self-care
o 
Community access
o 
Short-term accommodation
What STA cannot pay for
STA funding cannot pay for:
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Food and groceries
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Transport or travel
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Holidays or holiday activities
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Non-NDIS items (see the list of non-NDIS supports)
What does STA include?
• If STA is in a group setting, the price may also include:
o 
Meals
o 
Activities
• If STA is in a private setting, these extras cannot be included.
How is STA funded?
• STA funding comes from the “core budget” part of your plan.
• It must meet your disability support needs.
• STA funding does not have to be written in your NDIS plan.
• STA is usually for group rates, unless you need individual support.
Can STA pay for transport?
• STA funding does not pay for travel to STA accommodation.
• Travel costs are day-to-day living costs.
• You can claim transport from STA to activities if is usually needed because of your disability.
Can STA be used for holidays?
• STA is not for holidays or trips.
• You cannot use STA for:
o 
Cruises
o 
Holiday accommodation
o 
Airfares
o 
Theme parks or events
• If you need support on a holiday, you can use your regular supports, not STA.
Can STA be used if you live alone?
• STA is not for participants in supported independent living (SIL).
• STA is not for participants who live alone.
Summary
• STA is an NDIS support for short stays.
• STA gives participants and carers a break.
• STA does not pay for holidays, food, or transport.
Hard words glossary
• short term accommodation (STA): A short stay away from your home.
• self-care: Help with daily tasks like showering or dressing.
• community access: Support to do activities outside your home.
• supported independent living (SIL): Housing support for people with disabilities.
• non-NDIS supports: Items or services the NDIS does not pay for.
pic desc: a coloured cartoon image of a person wearing glasses and hawaiian tourist gear sipping a cocktail looking out over the sunset with a cruiseship in the ocean background
